September 11, 2018
In the midst of all the change in how we communicate and stay connected these days, one thing really has not changed: people still do business with people. Furthermore, people tend do business with people they trust. Trust is formed over time through the building of a relationship where consistency is established.
In the auto auction business, we are dealing with used cars and trucks where the variables and potential for conflict are unrelenting. If you do enough deals at an auto auction or in any other form of the wholesale used car trade, something will go wrong. It is an inevitable truth. Cars break or get misrepresented, and mistakes are made – both by the auction and by the customer.
In short, there will be problems. The key is how the problems get resolved. If a relationship is intact where mutual trust has been established, fair and agreeable resolution should be the norm.
We hold this value of relationships with both employees and customers as our most important asset.
We appreciate the opportunity to do business week-in and week-out with people we know and value.
With us, People Matter Most.
Thanks for the relationship and for trusting us with your business each week!
Quote of the week:
“Trust men and they will be true to you; treat them greatly and they will show themselves great.” – Ralph Waldo Emerson